Skip to main content Skip to search Skip to main navigation
  • Delivery withing 48 hours
  • Purchase on account
  • Free return shipping
Support: +49 (0) 8751 / 8625 888

Repairs & guarantees

Our functional shoes come with a statutory warranty of 24 months for material and manufacturing defects. This warranty does not cover parts subject to natural wear and tear, such as outsoles. It also excludes damage and defects arising from the product's protective function. We are not responsible for damage caused by improper care or misuse. However, such damage can be repaired by us at cost price. 

Would you like to report a defect? Please contact us by email at [email protected] or by phone at +49 (0) 8751/8625 - 830.

The trend of "disposable products" has no place with us - instead, we are committed to maximizing durability and sustainable products. You can find all information about repairs here:

REPAIR SERVICE

Please send your package to the following address: 

HAIX-Schuhe Produktions- und Vertriebs GmbH
Serviceabteilung
Auhofstraße 10
84048 Mainburg
GERMANY

It is important that you include the following documents: Cover letter, current contact details, copy of the invoice

Do you have any questions? Feel free to contact us!

Phone*: +49 (0) 8751 / 8625 830
Email: [email protected]
Mon - Thu: 8 am - 5 pm | Fri: 8 am – 3 pm

*English speaking telephone support